Support IT Control Suite

Minimum System Requirements

Appliance

The IT Control Suite appliance requires two static IP addresses and outbound SSL access in order to gather data and communicate with the central database.

Client

The IT Control Suite workstation client is very lightweight and will run on most hardware.  The client requires Microsoft Windows XP operating system or later.

 
 
 

Domain Configuration Requirements

In order for the ITCS appliance to be able to scan Windows devices on a network, a number of changes must be made to the group policy settings of the domain members.

Windows Firewall
  • Windows Firewall:  Allow ICMP Exceptions
    • Select Enabled
    • Select Allow inbound echo request
  • Widows Firewall:  Allow file and printer sharing exception
    • Select Enabled
    • Allow unsolicited incoming messages from ITCS appliance IP
  • Windows Firewall:  Allow remote administration exception
    • Select Enabled
    • Allow unsolicited incoming messages from ITCS appliance IP
  • Windows Firewall:  Allow Remote Desktop exception
    • Select Enabled
    • Allow unsolicited incoming messages from ITCS appliance IP
System Services
  • Windows Management Instrumentation (WMI)
    • Select Startup Type: Automatic
  • Remote Registry
    • Select Startup Type: Automatic
  • Remote Procedure Call (RPC)
    • Select Startup Type: Automatic
  • Background Intelligent Transfer Service (BITS)
    • Select Startup Type: Manual
Microsoft Updates
  • Windows Update Agent must be version 2.0 or greater.
  • .NET 2.0 must be installed on each patch managed workstation.
  • Windows Update Agent must be able to access either the Microsoft Update website or an internal WSUS server.
 
 
 
 
 

Contact Us

PH ::
866-909-PISA (7472)
FX :: 949-309-2404
Support: Contact Support
Sales:
Contact Sales
Hours:
M-F, 9:00 AM to 5:00 PM PST

Location

PISA Security, Inc. is located in the heart of Orange County, in Laguna Hills with proximity to John Wayne Airport and all major freeways.

PISA Security, Inc.
23046 Avenida De La Carlota
Suite 600
Laguna Hills, CA 92653